Complex Care Coordination services in NSW and ACT

Complex care coordination at our hospitals

The Kids Guided Personalised Service (KidsGPS) looks after complex care coordination at The Children's Hospital at Westmead and Sydney Children's Hospital, Randwick.

Go to KidsGPS

About Complex Care Coordination

Complex care coordination provides a single point of contact for care, information and support for your child, when and where you need it.

Looking after a child or young person with a complex medical condition is difficult, especially when there are many people involved in the child鈥檚 care.

Care coordinators, or care navigators, can guide and link you to the different services your child needs, to help you feel confident with your child's care. They work with you to decide how long you may need the support for.

Each health service has a different way to enrol children and young people in complex care coordination. The service at the children鈥檚 hospitals in Sydney is the KidsGPS service.

Reach out to the service closest to you or speak to your local doctor to make a referral.

Find your local service

To help you find the name of your Local Health District, search your suburb on the .

The Children鈥檚 Hospital at Westmead

Phone (02) 7825 2526
Email [email protected]
Website KidsGPS

Sydney Children鈥檚 Hospital, Randwick

Phone (02) 9382 1714 
Email [email protected]
Website KidsGPS

Southern NSW LHD

Phone 0436 932 712
Email [email protected]
Website 
 

Western NSW Local Health District

Phone 0457 029 475
Email [email protected]
Website 

Murrumbidgee Local Health District

Phone 0428 234 463
Email [email protected]

Northern NSW Local Health District

Phone 0447 023 315
Email [email protected]
Website

Hunter New England Local Health District

Phone 0477 688 299  
Email [email protected]  
Website

Mid North Coast Local Health District

Phone 0437 656 620
Email [email protected]
Website

Western Sydney Local Health District

Phone 0484 108 172
Email [email protected] 

Canberra Health Services, ACT Government

Phone (02) 5124 5030
Email [email protected] or [email protected]
Website 

Family experiences with care coordination

How the service helps you and your child

  • Ensuring communication between the different teams, services and you, including your child鈥檚 GP, specialists, hospitals, private health providers, social care services, school and allied health professionals 
  • Helping you understand the different parts of the health and social care systems, and how they work together for you 
  • Providing information, education and resources 
  • Care Planning that is specific for you and your child, which could include what treatment is needed and where to access 
  • Supporting care closer to home, when possible. This will save the costs associated with multiple visits such as travel and accommodation
  • Using virtual care options 
  • Connecting you with travel and accommodation options for medical appointments or procedures. 

Statewide support services

Resources for families