Healthdirect Video Call for healthcare workers

Looking for virtualKIDS instead?

This page provides information on virtual care consultations offered by our hospital outpatient services. 

Specific details about the 24/7 clinical advice, education, and support service are available on the virtualKIDS page.

About Healthdirect Video Call

The Healthdirect Video Call service is a safe, secure,鈥痵calable and sustainable model that is simple and convenient for clinicians and patients to use. It connects people to healthcare services by overcoming the barriers of distance, time and cost.

The platform allows healthcare providers to connect with 

  • patients
  • consumers
  • carers
  • interpreters
  • other service providers.

The healthdirect Video Call service is designed for clinician to patient consultation. It mirrors a visit to a physical clinic, making it easy to adopt by patients, clinicians and administrators.

Many video consultation platforms are designed for social or business purposes, whereas healthdirect Video Call is purpose-built for clinical workflows and settings.

The platform is only approved for patient consultations. It is not to be used for other functions such as internal team or project meetings and interviews.

Support and resources

Detailed information on Healthdirect Video Call, including user guides and training modules for clincians, are hosted and maintained by .

External providers

Parents or carers of your patients may request your attendance at their child's virtual care appointment. This request can be made if the patient is deemed clinically suitable for virtual care at the time the booking is scheduled.

If a request for your attendance has been made, you will recieve an email containing the patient's name, clinician's name, date and time of the appointment and a link to join the appointment.

Please speak with the parent or carer of the patient regarding any associated costs that you need to charge them.

Prior to joining, you will be required to .